gerhanaqqTerms of Use

We at gerhanaqq operate an online gaming and sportsbook platform available in supported jurisdictions where local law permits. Our terms define the rules governing your account, deposits, withdrawals, gameplay, and our commitments to you as a member. By opening an account on gerhanaqq, you accept these terms and agree to comply with all applicable laws in your jurisdiction.

Our platform supports a range of payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet)—to serve members across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. We process deposits and withdrawals in accordance with our published procedures, and we maintain robust security practices to protect your account and personal data.

These terms cover account opening and verification, deposit and withdrawal policies, bonus eligibility and playthrough requirements, dispute resolution, and our jurisdiction notice. We update these terms periodically; we notify members of material changes via email or in-app notification.

Account Opening and Verification on gerhanaqq

When you open an account on gerhanaqq, you provide an email address, create a password, and confirm that you are of legal age to engage with our platform in your jurisdiction. We require you to complete Know Your Customer (KYC) verification before you can claim promotional offers or withdraw funds. This verification involves submitting a copy of your government-issued identity document—national ID, passport, or driver's licence—and may include proof of address (utility bill, bank statement) or a selfie holding your ID.

Our verification team reviews your documents within one to two business days. Once approved, your account status changes to "Verified," and all promotional and withdrawal features unlock. If verification is delayed or requires clarification, we contact you via email or in-app chat to request additional information. You remain responsible for ensuring all information you provide is accurate and current; falsified documents may result in account suspension or closure.

Your Rights and Responsibilities on gerhanaqq

You hold sole responsibility for maintaining the confidentiality of your account credentials. Do not share your password or allow others to access your account. We are not liable for unauthorized access if you fail to protect your login details. If you suspect unauthorized activity on your gerhanaqq account, contact our support team immediately; we will assist with account recovery and investigation.

Your account on gerhanaqq is personal and non-transferable. You may not create multiple accounts, use another person's identity, or employ bots or automated tools to interact with our platform. Violation of these terms may result in account suspension, forfeiture of your balance, or permanent closure. We reserve the right to refuse service to any user who breaches our terms.

Deposits and Withdrawal Policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet). Deposit processing typically completes within minutes for e-wallet methods and one to two business days for bank transfers. Once your deposit is received and your account is credited, your balance becomes available for gameplay or withdrawal at any time (subject to promotional playthrough requirements).

Withdrawals on gerhanaqq must be made to the same payment method you used for your deposit. To initiate a withdrawal, navigate to your Account > Withdrawal, select your payment method, enter the amount, and confirm. We process verified withdrawals within our standard window; e-wallet methods typically complete within hours, while bank transfers may take one to two business days depending on your financial institution.

Bonus Terms and Promotion Policy on gerhanaqq

Welcome Offer and Playthrough Requirements

Our welcome offer is available to new members who complete account verification and make a qualifying deposit. The exact bonus structure, playthrough multiplier, and expiry date are published in your gerhanaqq account dashboard. Bonus credit is held separately from your deposit and counts toward playthrough as you stake it across our games. Playthrough means you must generate total stakes equal to the bonus amount multiplied by the stated requirement (e.g., 5x playthrough) before the bonus converts to withdrawable balance.

Once your playthrough is complete, the bonus automatically converts to cash balance and becomes withdrawable at any time. If your welcome bonus expires before you complete playthrough, the bonus and any winnings derived from it are forfeited, and only your original deposit remains in your account. We enforce expiry dates strictly; it is your responsibility to complete playthrough within the stated window.

Weekly Cashback and Tier Progression

Every Monday, we calculate your weekly turnover from the prior calendar week and credit cashback to your account. Turnover is the sum of all stakes you placed across gerhanaqq during that week. Cashback is calculated as a percentage of your turnover, with the percentage dependent on your loyalty tier. Higher tiers unlock better cashback rates; tiers progress automatically based on your cumulative monthly turnover.

Cashback is paid as immediate balance; no playthrough applies, and you can withdraw it immediately if desired. Your tier resets monthly, so you begin each calendar month at your baseline tier and climb again based on fresh turnover activity. Higher tiers also grant priority withdrawal processing, special promotional access, and enhanced customer support availability.

Reload and Seasonal Offers

We launch reload promotions periodically, typically during major sporting events (Liga 1, Piala Indonesia, Piala AFF), holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), or seasonal campaigns. A reload offer grants bonus credit when you deposit during the promotional window, even if you have already claimed your welcome offer. Reload terms are published in your gerhanaqq Promotions tab in advance. You opt in by depositing during the stated period; the bonus posts to your account immediately and carries the same playthrough requirement as published in the campaign terms.

Dispute Resolution and Support

If you dispute a transaction, account charge, or promotional calculation on gerhanaqq, contact our support team through the in-app chat, email, or phone during business hours. Provide your account email, transaction ID or reference number, and a clear description of the issue. Our team investigates disputes and responds within our standard timeframe. We review all game outcomes against our system logs and payment records; if an error is found on our side, we correct it and restore your balance.

We maintain an appeals process for account closure, suspension, or bonus forfeiture. If you believe we have made an error or acted unfairly, submit an appeal through our support channel with supporting evidence. Our compliance team reviews appeals independently and provides a detailed response within a reasonable timeframe.

Jurisdiction Notice and Service Availability

Our services on gerhanaqq are available only where applicable local law permits. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations before opening an account or making a deposit. If you access gerhanaqq from a prohibited jurisdiction, we reserve the right to suspend or close your account and forfeit any balance.

These terms are governed by the laws of the jurisdiction where gerhanaqq operates. Any disputes arising from your use of our platform are subject to arbitration or mediation as specified in disputes resolution procedures. We reserve the right to update these terms at any time; material changes are communicated via email or in-app notification. Your continued use of gerhanaqq after such updates constitutes acceptance of the revised terms.